Privacy Policy

DIINI Dispatch AI provides dispatch operations software for carriers, dispatch companies, and their authorized staff.

Data we collect

Account details, tenant and user identifiers, loads, drivers, brokers, messages, invoices, uploaded documents, audit events, device and security logs, and information submitted through demo or support forms.

How data is used

We use data to provide the service, isolate tenant workspaces, automate approved operations, secure accounts, troubleshoot failures, support customers, and meet billing or legal obligations.

Data sharing

We share only what is needed with contracted infrastructure, email, automation, AI, messaging, voice, and data providers. We do not sell customer data.

Security and retention

We use HTTPS, signed sessions, role and plan controls, tenant isolation, audit logs, backups, retention schedules, and restricted administration. Operational retention varies by record type; legal and financial documents may be retained longer.

Your choices

Authorized account owners may request access, correction, export, or deletion, subject to legal, fraud-prevention, financial, and backup-retention requirements.

Contact

Email [email protected] for privacy requests.